![]() Otherwise, select Update my settings to re-add device unlock or set up another MFA method. If you have issues using device unlock, use a different MFA method to sign in. Allowed notifications from Chrome in your settings.If you aren’t receiving a notification on your Android phone when using device unlock on your computer, make sure you have: Follow the prompts on the screen and on your phone to start using. We recommend using the most up-to-date version of Chrome. Consent pop-up will be shown to enable or disable Apple CarPlay. Switching the browser you use can cause issues when completing sign in using device unlock. Use the same browser across your devices. If you set up device unlock using your computer and set your computer as the unlock method, you must complete signing in from your computer. Review the information below for troubleshooting specific to device unlock MFA.įor help with general MFA issues, visit Troubleshooting multi-factor authentication. If it doesn’t work at first, select Try again. Complete device unlock with the prompted device.During the sign in process, you will begin signing in from the device you set up the device unlock with and complete your sign in using the device you chose to sign in with. Scan the QR code that displays on your computer.Īfter you set up your device unlock, you’ll be prompted to complete sign in to your ID.me account using this method.Open your phone’s camera or QR reader app.In the pop-up window, select Use phone with a QR code.To continue setting up your device on your computer, with your smartphone as the unlock device: In this case, you may name your smartphone “My iPhone” or “My Android”. In your ID.me account, select Rename to rename your device to something you will recognize.This could be using your fingerprint, Face ID, pattern, code, or another method. Complete your smartphone’s unlock method.To continue setting up your device on your smartphone, with your smartphone as the unlock device: In this case, you may name your computer, “My laptop”. You meet the eligibility requirements but cannot. In the pop-up window, select This Device. Unlocking FAQs You do not see the apps or settings listed for your device, as it may require an unlock code.To continue setting up your device on your computer, with your computer as the unlock device: How you complete the device unlock setup depends on the device you’re using and the device you want to use to sign in to your ID.me account. Complete MFA with a method you already have set up.If you already have an MFA method setup and you’d like to add device unlock as a secondary MFA method: ![]() Next, continue to Choose your unlock device method. To set up device unlock for the first time, during MFA setup, select Device unlock. Setting up device unlock MFA will differ if you’re setting up MFA for the first time, or simply adding unlock device as a secondary MFA method. Tip: To ensure continued access to this MFA method across devices, we recommend setting this up with as many devices as you usually use (i.e. ![]()
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